建立信任 Confidentiality and Building Trust

By the end of this module you can…

• Greet every patient with respectful Mandarin, and help them settle in.
• Introduce yourself as the therapist, and say how long you have together.
• Explain confidentiality and its limits in plain words, before the patient shares.
• Offer a professional interpreter, and never rely on family or children to interpret.
• Ask what brings them in, and close the first session with a clear next step.

Key vocabulary

Fourteen words from this module. Tap the speaker to hear each one.

Courtesy & people

• 您好nín hǎoHello (formal)
• 请坐qǐng zuòPlease have a seat
• 谢谢xiè xieThank you
• 心理咨询师xīn lǐ zī xún shīTherapist, counselor
• 精神科医生jīng shén kē yī shēngPsychiatrist
• 翻译fān yìInterpreter

The first session

• 心理健康xīn lǐ jiàn kāngMental health
• 保密bǎo mìTo keep confidential
• 隐私yǐn sīPrivacy
• 同意书tóng yì shūConsent form
• 预约yù yuēAppointment
• 聊一聊liáo yi liáoTo talk things over
• 安全ān quánSafe, safety
• 帮助bāng zhùHelp

Ten core phrases

The lines from this module’s take-home phrase sheet. In the course you can print them on one page for your pocket.

1. 您好，请进，请坐。Nín hǎo, qǐng jìn, qǐng zuò.Hello, please come in and have a seat.
2. 我叫Jordan，是这里的心理咨询师。Wǒ jiào Jordan, shì zhè lǐ de xīn lǐ zī xún shī.My name is Jordan. I’m a therapist here.
3. 请问我怎么称呼您比较好？Qǐng wèn wǒ zěn me chēng hu nín bǐ jiào hǎo?How would you like me to address you?
4. 我们今天有五十分钟，慢慢聊。Wǒ men jīn tiān yǒu wǔ shí fēn zhōng, màn màn liáo.We have fifty minutes today, so there’s no rush.
5. 您在这里说的话，我们会保密。Nín zài zhè lǐ shuō de huà, wǒ men huì bǎo mì.What you say here stays confidential.
6. 但是如果有人有危险，我们必须采取行动。Dàn shì rú guǒ yǒu rén yǒu wēi xiǎn, wǒ men bì xū cǎi qǔ xíng dòng.But if anyone is in danger, we must act.
7. 我们请一位专业翻译，好吗？Wǒ men qǐng yí wèi zhuān yè fān yì, hǎo ma?Shall we bring in a professional interpreter?
8. 是什么让您决定来的？Shì shén me ràng nín jué dìng lái de?What made you decide to come?
9. 这种情况有多久了？Zhè zhǒng qíng kuàng yǒu duō jiǔ le?How long has this been going on?
10. 撑不住的时候，可以打电话或者发短信给988；有生命危险，请马上打911。Chēng bu zhù de shí hou, kě yǐ dǎ diàn huà huò zhě fā duǎn xìn gěi jiǔ bā bā; yǒu shēng mìng wēi xiǎn, qǐng mǎ shàng dǎ jiǔ yāo yāo.If it ever feels like too much, you can call or text 988. If a life is in danger, call 911 right away.

What’s in Module 1

1. Part 1 · Warm-UpWarm-Up
2. Part 2 · Greetings & IntroductionsThe Single Most Important Habit · Vocabulary · Flash Cards · The First-Session Script · Upgrade Your Introduction · Key Patterns
3. Part 3 · ConfidentialityWhat Stays in This Room · The Limits of Confidentiality
4. Part 4 · The First SessionWorking With an Interpreter · What Brings You In? · How Sessions Work · Closing the First Session
5. Part 5 · Role-PlayRound 1 · Guided Conversation · Round 2 · Controlled Practice · Rounds 3, 4 & 5 · Independent
6. Part 6 · Knowledge CheckModule 1 Knowledge Check
7. Part 7 · Wrap-UpModule 1 Homework · Take-Home Phrase Sheet · Module 1 Wrap-Up · 下次见